Leak Adjustment Request Form

acknowledgment of Guidelines

The City will consider granting an adjustment under the following circumstances:

• More than double the water use on the meter compared to last year for the same month
• Repairs must be made on the supply line of the private infrastructure. This would be the pipes or plumbing fittings that are below ground or in the walls.
• The account is current, unless prior arrangements were made
• No leak adjustments were issued within the past 12 months
• Submit the leak adjustment form and proof of repair within 30 days of discovery
• Non-qualifying residential water leaks between November and March can qualify for an adjustment to the winter average. This will prevent your sewer cost from increasing in April.

Leak repairs that do not qualify:

• Irrigation Systems or Drip Systems- ex: repairs, breaks, malfunctions, overwatering
• Backflow Devices – ex: valve replacement or repairs, adapters, valves left open
• Any leaks that should have been discovered with routine monthly maintenance/inspections
• Plumbing Fixtures- ex: faucets, showers, toilets, hose bibs, or sprinkler heads
• Appliances- ex: hot water heater, dishwasher, washing machine, or refrigerator
• Negligence- ex: Valves left open (faucets), or improper installation/maintenance of automatic fillers/float valves.
• Additional Items- ex: pools, hot tubs, and water features 

Click here for a full list of guidelines